Refund & Dispute Policy

The short version

The consultation fee isn't refundable, but it's credited in full if you go ahead with implementation. Implementation is billed before work starts and isn't refundable once work begins. If anything goes wrong, email us first and we'll work it out directly.

The consultation

The consultation is a paid working session and isn't refundable. If you go ahead with implementation, the full consultation fee is credited against your implementation fee. Need a different time? You can reschedule.

How to reschedule →

Implementation

Implementation is billed before work starts. If you cancel before work begins, we refund it in full. Work begins at the kickoff session or when we start building, whichever comes first; from then on the fee isn't refundable, because the time and systems are already committed to your engine.

The monthly retainer

The retainer is billed monthly, in advance, and covers the month it's billed for. Months already billed aren't refunded. To stop future billing, give notice under our Cancellation Policy.

Cancellation Policy →

Ad spend

Advertising budgets are separate from our fees and always stated upfront.

Disputes: contact us first

If something isn't right, email hello@futiris.com and tell us what happened. We'll reply within two business days and work to resolve it directly. Please reach out to us before opening a dispute or chargeback with your bank or card issuer — it's the fastest route to a fair answer.

How refunds are paid

Approved refunds go back to the original payment method. Banks usually take 5–10 business days to show them.

Contact

Company

Futiris Solutions LLC

Email

hello@futiris.com